Shipping Policy

Last Updated: September 30, 2026

Thank you for shopping with Reliable Merchant. We work to process and deliver every order as quickly and securely as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment is successfully confirmed. Orders placed on weekends or holidays may begin processing on the next business day.

During high-volume periods, product launches, holidays, or special promotions, processing may take slightly longer.

Shipping & Delivery

Estimated delivery times vary depending on the product, supplier, destination, and shipping method selected at checkout.

Most U.S. orders are expected to arrive within approximately 3–10 business days after processing. Some items may require additional transit time.

Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, customs, or other circumstances outside our control.

Shipping Costs

Shipping charges, when applicable, are displayed during checkout before you complete your purchase.

Certain products or promotions may qualify for free shipping.

Tracking Your Order

When tracking information is available, you will receive a shipping confirmation with your tracking number after your order has been dispatched.

Please allow up to 48 hours for tracking information to update after shipment.

Multiple Packages

Some orders may contain products supplied from different fulfillment locations. As a result, items from the same order may arrive in separate packages at different times.

You will not be charged twice simply because an order is shipped in multiple packages unless separate shipping charges were clearly disclosed at checkout.

Incorrect Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address.

If you notice an error after placing your order, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered fulfillment or has been shipped.

Reliable Merchant is not responsible for packages delivered to an incorrect address provided by the customer.

Lost, Delayed, or Stolen Packages

If tracking shows that your package is delayed, please allow the carrier additional time to complete delivery.

If a package appears lost, contact us so we can review the shipment information and determine the appropriate next steps.

If tracking shows a package as delivered but you cannot locate it, check around the delivery location, with household members or neighbors, and contact the shipping carrier.

Claims are reviewed individually based on the order and carrier information.

Damaged Packages

If your order arrives damaged, contact us as soon as possible and provide your:

• Order number
• Description of the issue
• Photos or video showing the damaged item and packaging

We will review the situation and determine whether a replacement, refund, or other resolution is appropriate under our return and refund policies.

International Orders

International shipping availability depends on the destination and product.

International customers may be responsible for customs duties, import taxes, brokerage charges, VAT, or other fees imposed by their country. These charges are separate from the purchase price unless specifically stated otherwise during checkout.

Customs processing may also affect delivery times.

Order Changes & Cancellations

We begin processing orders quickly. Changes or cancellations are not guaranteed after an order has been placed.

Once an order has shipped, it cannot be canceled and must be handled according to our return and refund policy.

Contact Us

If you have questions about an order or shipment, contact 350 AI SERVICES through the contact information provided on our website.

Please include your order number so we can assist you as quickly as possible.

350 AI SERVICES
Products You Can Trust.